Terms & Conditions

The Yorath Family Trust trading as Active People Network and the associated websites (herein referred to as “Active People Network” or “ActivePeopleNetwork.com") provides their services to you subject to the following conditions. If you visit or shop atActivePeopleNetwork.com, you accept these conditions. Additionally, if you use any products or services in conjunction with, or provided by, Active People Network, including, but not limited to, products purchased, general advice from the blog site and any form of online training, you accept these conditions. Please read them carefully.

About Copyright

All content included on this site, such as any graphics, any logos, any button icons, any images and any text is the property of Active People Network or its content suppliers and protected by Australian and international copyright laws.

The compilation of all content on this site is the exclusive property of Active People Network and protected by Australian and international copyright laws. All software used on this site is the property of Active People Network or its software suppliers and protected by Australian and international copyright laws.

Copyright Complaints

The people behind Active People Network respects the intellectual property of others. If for any reason, you believe that your work has been copied in a way that constitutes copyright infringement, please let us know by contacting us at sales@activepeoplenetwork.com

How “Request A Quote” Works For Retailers

As an approved retailer of the Active People Network Brands, you will have a pre-determined price set when you log in to your account, however, please ask for a quote to see if we can offer you something extra. Asking for a quote does not guarantee any better pricing at that time..

VOLUME Discount via “request A Quote"

On occasion when ordering bulk amounts of a product and as per the How “Request A Quote” Works For Retailers we may offer better pricing for retailers. Items should be of the same size and the same flavour but please ask. A “Quoted” price will always supersede any other pricing.

Electronic Communications

When you visit ActivePeopleNetwork.com or send e-mails to us, you are communicating with us electronically. This indicates your consent to receive communications from us electronically. We will communicate with you by e-mail, by posting notices on this site and/or via Social Media and Private Messages on Social Media. This also indicates that you agree that all notices, disclosures, agreements,  and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Fraud & Chargebacks

Our fraud policy is very strict and is in place in order to protect our customers.

We reserve the right to request additional information from you when we feel the form of payment provided may be compromised or is of a nature that could be unlawfully used.

If you complete an order and pay by credit card if available, you may be requested to provide additional information from our Fraud Prevention Officer to prove that you are the credit card owner. Your order will not be dispatched until your details have been verified.

Active People Network ’s policy is a no-tolerance policy against fraud.  If your order is found to be fraudulent, or a chargeback is incurred unlawfully, Active People Network will take every action available to prosecute to the full extent allowable under Australian law.

Any details collected by our electronic systems will be supplied to the QLD Police.

You as the customer accepts liability for any legal and or other expenses incurred by Active People Network in their attempt to obtain payment of any overdue amount.

License and Site Access 

Active People Network grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Active People Network.

The limited license does not include any commercial use of this site or its contents or resale; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Active People Network. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Active People Network without express written consent.

You may not use any meta tags or any other "hidden text" utilising Active People Networks's name or trademarks without the express written consent of Active people Network.

Any unauthorised use terminates the permission or license granted by Active People Network. You may not use any Active People Network logo or other proprietary graphic or trademark as part of the link without the express written permission of Active People Network.

 

Pricing Set by Active People Network on Distributed Products and Products Distributed by other Companies.

The Recommended Retail Price (RRP) displayed for products on our web site that are distributed in Australian and New Zealand by Active People Network represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice. The Recommended Retail Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. The Recommended Retail Price (RRP) displayed for products on our retail web site that are distributed in Australian and New Zealand by a company other than Active People Network represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice.

Privacy

Please review our Privacy Policy, which also governs your visit to ActivePeopleNetwork.com, to understand our practices.

 Product Descriptions

Active People Network and it’s associated websites plus any social media posts or advertising attempts to be as accurate as possible. However, Active People Network and it;s associated sites do not warrant that product descriptions or other content of this site or other posts is accurate, complete, reliable, current, or error-free. If a product offered by Active People Network itself is not as described, your sole remedy is to return it in unused condition.

Comments, Reviews, Communications and Other Content

In some cases, visitors may post comments, reviews and other content; send other communications; and submit suggestions to us.  So long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”, And these ideas, comments, questions, or other information are not supplied by a a false e-mail address or by a person impersonating any other person or entity, or is otherwise misleading as to the origin of the content,  Active People Network reserves the right (but not the obligation) to remove or edit such content. We do not however regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Active People Network a non exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Active People Network the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Active People Network or its affiliates for all claims resulting from content you supply. Active People Network has the right but not the obligation to monitor and edit or remove any activity or content. Active People Network takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from Active People Network and it’s associated websites are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Trademarks 

“Active People Network", the Active People Network Logo logo, the “”flame” logo used in YourClubSupplements.com.au, and any logo designed and posted plus other marks indicated on our site are trademarks of Active People Network and may be registered. Other Active People Network graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Active People Network and associated sites. Active People Networks's trademarks and trade dress may not be used in connection with any product or service that is not Active People Netork's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Active People Network or it’s associated sites and businesses. All other trademarks not owned by Active People Network that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Active People Network.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Active People Network and it’s associated sites only with involvement of a parent or legal guardian. Active People Network reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Affiliates

As part of our retail business we offer the opportunity to become an Affiliate Marketer of the products offered for sale to the general public.

Enrollment into our affiliates program is optional and your account must be approved by the management of Active People Network.

Advertising your unique code through third-party websites (such as a blog), or through social media channels (eg. Facebook, Twitter etc.) is allowed. You may not register a website that contains “Active People Network" (or similar variations) nor "Your Club Supplements” (or similar variations)  in the domain name. Paid search advertising using our company name (or similar variations as stated) is prohibited. You must always fully disclose that you are a customer or affiliate of Active People Network and must at no time suggest that you are part of the official Active People Network company or the associated websites or companies of Active People Network.

If approved to be a part of our affiliate program, commissions earned are paid by bank deposit in to your nominated bank account. Active People Network will report these payments to the Australian Tax Office as commission payments. It is the Affiliates responsibility to declare any earnings they receive in their own taxation reports.. To receive payment an Australian or New Zealand Bank Account must be nominated. All payments are made in AUD. Please contact us at sales@activepeoplenetwork.com if you feel you have not been paid your monthly commissions and we will investigate. Once it is determined the amount that should have been paid it will be forwarded and the earliest convenience. If it is found that no commissions should have been made and explanation will be emailed to you.. The earning rates will vary depending on the sale price of the item. Please contact us via email to clarify and percentages..

Disclaimer for Products

Disclaimer for products sold except as expressly stated herein, Active People Network and it’s associated sites makes no representations or warranties, either expressed or implied, of any kind with respect to products sold on this site or through any of its commercial channels.

Please note: In no event shall Active People Network or any associated site or businesses, its Owners, Operators, Directors, Officers, employees or representatives be liable for special, indirect, consequential or punitive damages related to the services and products sold on this site.  Active People Network or any associated site or businesses, its Owners, Operators, Directors, Officers, employees or representatives does not provide medical advice under any circumstances.

You must agree that you have obtained medical consent from your doctor to consume any ingestible products before placing an order with Active People Network or any associated site or business. 

You must agree that you have obtained medical consent from your doctor to undertaking any activity mentioned, represented or inferred by Active People Network or any associated site or business.
You must agree that you understand when any advice from a third party has been shared by Active People Network or any associated site or businesses, the advice is not a representation of Active People Network or any associated site or business’s endorsement of this advice and you have obtained medical consent from your doctor before undertaking any activity mentioned, represented or inferred by these third party people andActive People Network or any associated site or business are not responsible for any injury, illness or death caused by undertaking these activities.

Disclaimer of Warranties and Limitations of Liability

THIS SITE IS PROVIDED BY ACTIVE PEOPLE NETWORK ON AN "AS IS" AND "AS AVAILABLE" BASIS. ACTIVE PEOPLE NETWORK MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ACTIVE PEOPLE NETWORK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ACTIVE PEOPLE NETWORK DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM ACTIVE PEOPLE NETWORK ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ACTIVE PEOPLE NETWORK WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

You expressly acknowledge and agree that Active People Network does not guarantee the accuracy or completeness of, or assume any liability for the Contents, any material or information in or provided in connection with the web site, provided by Active People Network, its contributors, other visitors to the Network or anyone else. Active People Network is not responsible for any errors or omissions or for the results obtained from the use of such information. The information is provided with the understanding that neither Active People Network, nor its contributors, other visitors to the web site or anyone else, while such individual or entity is participating in the web site, is engaged in rendering legal, medical, counseling or other professional services or advice

The content of this web site is provided for informational purposes and is intended for your education and enrichment only. The ideas expressed in this publication are not intended as, and should not be construed as, a substitute for professional advice, care or attention from a physician or other healthcare practitioner. This web site is not intended to deliver professional advice or other healthcare services and the information herein should not be relied upon for personal diagnosis, treatment or any other health related purpose. Always consult your own physician or other competent healthcare professional for the care appropriate for you and for answers to your questions or concerns about your individual conditions, or a program of treatment.

We strongly recommend consulting your doctor before beginning any exercise program.

Applicable Law 

By visiting Activepeoplenetwork.com and it’s associated websites, you agree that the laws of the state of Queensland, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Active People Network.

Site Policies, Modification, and Severability 

Please review our other policies, such as our shipping & returns policy and our privacy policy, posted on this site. These policies also govern your visit to ActivePeopleNetwork.com and it’s associated websites. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
If you have any questions about these terms and conditions, the practices of this site, or your dealings with this Web site, you can contact us at sales@activepeoplenetwork.com

 

SHIPPING & REFUND POLICY

Thank you for visiting and shopping at Active People Network. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 1. We will contact you for some reason if there are any delays.

However, some orders may ship within as few as 1 Day and some may take up to 3 Days.

3. Shipment Locations

3.1. Domestic Only

Active People Network does not ship internationally at this time. We ship domestic only - anywhere in Australia.

3.2. Shipping Restrictions

Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O box.

4. Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

(a) Standard Shipping

The order will arrive within 3-10 business days. Standard Shipping costs are set out in the Checkout

Note: Subject to placing your order before specific cut-off times.

4.1. Please note:

  1. (a)  Business day means Monday to Friday, except holidays.
  2. (b)  Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  3. (c)  Products may be delivered in separate shipments.
  4. (d)  When placing your order, we consider these factors when calculating the Estimated Delivery Date:

(i) Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.

  1. (e)  Due to Energy Blackouts, Busy Periods and unforeseen circumstances, packages to and from our facility in Biggera Waters, Qld may be delayed. We appreciate your patience during this time.
  2. (f)  We will not be responsible for wrong shipping address if you provide incorrect information.

5. Tracking Options

Active People Network aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

5.1. Domestic and International

All orders delivered within Australia automatically have tracking.

International orders are sent with Australia Post. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

6. International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Active People Network is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

7. Damages

If there is any damage to the packaging on delivery, contact us immediately at sales@activepeoplenetwork.com.

8. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Active People Network politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at sales@activepeoplenetwork.com to report missing or lost packages.

9.Refunds & returns

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@activepeoplenetwork.com.

Sale items (if applicable)

Items purchased on an "As Is' basis when there may have been a fault and this fault was advertised will not qualify for a refund due to the fault mentioned.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@activepeoplenetwork.com and send your item to: P.O.Box 294, Paradise Point QLD 4216, Australia.

Shipping

To return your product, you should mail your product to: P.O.Box 294, Paradise Point QLD 4216, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

10. Questions

If you have any questions about the delivery and shipment of your order, please contact us at sales@activepeoplenetwork.com.